Digital Inclusion Playbook

The Digital Inclusion Playbook contains information, ideas and strategies to support digital inclusion activities. The playbook’s facts, resources and mini-infographics can be shared to:

• Help adult learners access affordable internet and devices.

• Discuss key issues with colleagues and stakeholders.

• Build a case for support with funding partners and community partners. 

• Get involved and take action. 

The pandemic compelled more services, businesses and supports to offer digital-first and digital-only modes of interaction and transaction. Existing digital inequities became further entrenched as the speed of digital adoption eclipsed efforts to ensure access to affordable data and devices. We recognize that literacy and basic skills (LBS) programs in Ontario are already involved in digital inclusion activities as they provide a range of digital learning opportunities. The playbook is meant to affirm and extend this effort wherever possible. In addition, digital inclusion is necessary for people to develop a variety of literacy practices.  Without equitable inclusion, people's opportunities to develop their literacy are restricted. Digital inclusion and literacy development work together.

Author and acknowledgments

Written by Christine Pinsent-Johnson, AlphaPlus

Thank you to our advisory group members for their guidance: 

• Alison Canning, Let’s Get Together

• Aletheia Délivré, AlphaPlus

• Monika Jankowska-Pacyna, AlphaPlus

Inspiration for the playbook came from the Digital Inclusion Startup Manual produced by National Digital Inclusion Alliance (NDIA).

Explore the playbook